Shipping policy

At familyease, your satisfaction matters to us. If something isn't right with your order, we're here to help.

Replacement Window
We offer a 7-day replacement policy from the date of delivery. If your item arrives damaged, defective, or incorrect, contact us within 7 days to request a replacement.

Eligibility
To be eligible for a replacement, please ensure:

• The issue is reported within 7 days of delivery
• The item is unused and in its original condition/packaging (for defective items, photos of the issue may be requested)

How to Request a Replacement
Email us at familyeaseofficial@gmail.com with your order number, a description of the issue, and photos if applicable. We'll review your request and respond with next steps within 2–3 business days.

Non-Returnable Situations
We're unable to offer replacements for issues caused by misuse, normal wear and tear, or requests made after the 7-day window.

Contact Us
For any questions about your order or this policy, reach us at familyeaseofficial@gmail.com